"Golf Carts as mainstream form of transit"

There was a clip on some show such as Entertainment Tonight recently on this issue. A few months ago, I was on the hospital campus in Towson and needed a ride to the bus stop. I was dissapointed and surprised when I was picked up in a golf cart. There were no seat belts and given the way people drive on the hospital campus, I did not feel safe at all. I thought that I'll never ride in a golf cart on a main road again.

Then this clip shows up on e.t. "50 thousand people a year are injured in golf cart accidents." Of course part of the idea behind the golf carts is to save gas, help the environment etcetera but they just don't have any or many safety features at all. I'm definitely against golf carts for use around town and to transport people on main roads until safety belts and other safety features are included in all of them.

"How to take out the Trash/La Pew Apts"

Here is the signage provided us on "How to take out the trash"

ATTENTION

Please do not leave any trash in the trash room that will not fit down the chute. It must be placed inside the dumpster, located in the circle.

ATTENTION

Press down on latch to open door.

Do not leave any trash in the trash room that will not fit down the chute. If it does not fit down the chute you MUST bring it to the dumpster. located near the parking lot.

All trash must be in bags tied and placed in the "shoot" Don't put glass in the "shoot." If you have boxes please break them down, put them up against the wall and call the office so we can have them removed.

CLOSE TRASH ROOM DOOR WHEN LEAVING

WET FLOOR

I think the signs piss people off to the point where most people intentionally break many of the rules.

Dealings with "Lemon Rent a Car" continued

So, Friday has arrived. I haven't been able to stop thinking about my bad experience with Nancy. That's me. My bad experiences with people stay like a bad taste in my mouth for hours even days.

8:45 a.m. phone rings

Hello.

"Hi, Ms. Snyder it's Damon, we'll be there in 5 minutes, are you ready!?"

E-"Well, no I'm not ready, Nancy said you're coming at 9:15"

(Damon has always had diarrhea of the mouth and the more he talks the stupider he sounds. By the way, he's the manager)

D-"Well, you're in the system as a 9:00."

E-"I'm not ready, and that's not what N. put me down as"

D-"Well, we're all about customer service ms. s, we can come now, in 3 minutes in 7 minutes , whenever you want, but how do you get there?"

E-"You're kidding, I'm thinking, you've been here before.

D. typically takes no breaths, so it's like: Ms. S. "How do you get there do you go 3 blocks or 4, do you make a left at oak or at willow, don't you want me to pick you up a Bagelo? we're all about customer service as long as you're happy we're happy

E-(I'm definitely not happy) The reason I use Lemon is because I can pass they're credit check, they pick me up, and they're deposit is so small.

I go stand downstairs and worry they'll never find it

Damon sends Joe to pick me up, but doesn't tell me in advance. That's o.k. They all play buddy buddy with you. You know the sales types. Ms. S. Where will you be taking the car?!

In my opinion this is the epitome of unprofessionalism to ask the client what they'll be doing over the weekend.

Anyhow, I replied: " just the normal stuff that people who own cars do." I mentioned that Nancy had treated me horribly but that I was going to send a formal email complaint about it to the "Head of Lemon" ;) ;)

J. gives me that email address (implying that he knows that I'm capable of filing my own complaint) Apparently not.

He decides to jump the gun and file the complaint himself, without knowing the details, and he files it with the wrong person. He now is shedding his own "professional image" in a very unprofessional light. So the more these idiots speak, the deeper they dig their graves so to speak, i.e. lose me as a customer.

I could make a full time job hour after hour, day after day of sharing with you my customer service nightmare experiences, since I have so, so few positive ones!

I just wish you'd comment once in a while with customer service nightmares of your own! Say something! Are you out there?!

P.S. Great Show on channel 45

"KITCHEN NIGHTMARES"

The chef goes into restaurants that are completely flopping and turns them around , making them succeed. Very dramatic, very fun.

CUSTOMER DIS-SERVICE

9/4/08

"Hello, Lemon Rent a Car"

me-(thinking, uh-oh, i've had nothing but horrid experiences with nancy) "Nancy, do you have any cars available tomorrow morning?"

N-"Yes, what size do you need"


E" "The smallest"

N-"All we have are intermediate, so we'll have to charge you for intermediate"

E"In the past, when all you have is interemediate you normally only charge me for the smallest" (she's only been employed there for 3 months)

I can hear the anger rising in her voice.

N-"I don't know about that"

E-"That is the way they've always done it before"

E-"I need to be picked up, can you pic me up at 9?"

N -"WE DON'T PICK UP IN YOUR NEIGHBORHOOD!"

E-"You really don't know what your talking about! They've been picking me up for months in my nieghborhood, what do you mean, I"m out of the zone (bitch! i'm thinking!)

N-"I can assure you I know exactly what I'm doing and you are not in the pickup area, plus 9 o' clock is too early!"

E-"Unbelieveable"

N_"How about I refer you to another branch?!"

E (I'm a regular customer, and I won't tolerate that, i think)

N-"Alright, we'll pick you up at 9:15 tomorrow" she says, resignedly.

(the rest of this story is unbelievable story is coming tomorrow)

"A Burning Desire to Tell More"

I still feel that you aren't going to believe what I go thru each day and what I've been thru in the last 15 years. So, 80% of what I've recorded in my journals no one has ever had an opportunity to hear or see. But I know that Kozol, Ehrenreich and the like would find it an absolute gem. So, I've set up a website under an alias name, where I get to tell all the dark, depressing, gory details. And I can speak even more from the heart without having to edit so much. You can tell that I'm very authentic here but I make a point to not be dark all the time. On my other site, if all that happens to me is shit, that that's exactly what I'll tell you.

"The subject of memory is very interesting to me"

Have you heard about this woman Jill Price? She was featured on the Oprah show. She's known as A.J. and has put out a book entitled "The Woman who can't forget. She has a syndrome called hyperthymestic syndrome. Poor woman hasn't forgotten anything that has happened to her or in the world since she was 14 years old. she was born in 65, me in 63. I started reading the book last night. I don't own it, I sat in Greetings and REadings last night reading it.

Diane has always told me she is blown away by my memory. Memory is a fascinating subject. Diane remembers details of us in the 8th grade, I can't. But, here's how my memory works. Last week, I was in the Boston Market. A woman turned around and I knew her face instantly.(she is 47) She said: "can anyone use a coupon" I said "Yes, and you went to rand high"

She said "yes, who are you"

I told her.

I asked her her last name

"Hoffman"

Hmmm.

What's your first name

"Ray ellen"

"What class are you"

"79

But my sister was 82"

her name is wendy"

"mmm i said, wendy was friends with stacy needle, who's father was friend's with my father when i was in elementary school, that's why you look so familiar.........................."

------------------------------------------------------------------------

Back to the book the woman who can't forget

Quote by Jill Price

"Imagine if someone had made videos of you from the time you were a child following you all around day by day and then combined them all onto one dvd and you sat in a room and watched that dvd on a machine set to shuffle randomly through all the tracks..........................."

Another excerpt from the book

"Why is it that solitary confinement without labor is regarded as the severest form of imprisonment? It is because the lonely victim can find nothing to do but remember. And this incessant remembering has often proved more than the mind could bear.

Reverand Coe

"The Memory of the Lost"

"Heartbreaking News"

Well, remember how happy I was that the maintenance man had quit? Two of the maintenance men were brothers and were both burglars working together at stealing. I was pretty certain that the burglaries at my apt. would stop since H and L left, but sadly this has not turned out to be the case. I called Debbie up, (she has been storing stuff for me for 18 months due to my paralyzing fear of losing more belongings) and told her I need some of my clothes. I only wanted her to brings some jeans, but she brought back 5 boxes not really certain what was in each box. Turns out there was about 700 dollars worth of clothing in those boxes much of it irreplaceable. You'd be stunned at the first hand worth of clothing that I've bought secondhand. Well, in the last week about 500 dollars worth of that clothing has been stolen. I'm heartbroken. I had managed to hang on to some of it for 30 years. I have a "rag" t-shirt that is purple (you know, with the fringes? that has the iron on decal (in pink and green) that says "mtv" from the year mtv started on cable in like 1980) i picked it up in ocean city in 1982, and it's in pristine condition) I just realized its probably worth quite a bit on E Bay not to mention that it has alot of sentimental worth. Elise, a past housemate, gave me a hand me down t-shirt in 1987, she owned in the 70's, that said "MARYLAND FOOD COOP" It was the advertising slogan for the vegetarian sandwich shop run out of the university of maryland college in the 70's that had a cyclops sandwich on it. And a linen skirt that comes down to my ankles that is made of rainforest jungle fabric was stolen these are just a couple of examples............................so depressing.

I'm so desperate to get out of La Pew, but obviously I've had no luck yet.

I've decided this time not to make a police report because they haven't helped me in the past and I am afraid to get involved with the city's broken judicial system, not to mention the fact that I don't want to put my life at more risk my pressing charges against the thief.