The times they are a changin! When I attempted to reach a service representative for problems with my cell phone I was sent to a man who addressed me in SPANISH!
He apologized and I said, no need for an apology but the times they are a changin" when the customer speaks English but is addressed in Spanish! He said it was a glitch and he was forewarned it was a Spanish speaking caller.
Today, i received communications from the food stamp office needing some updates from me. THE LETTER SENT TO ME WAS IN SPANISH!
I had to sort through the papers to try to find the same communications in English, which eventually i did!
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