Today I went to Dennys. Normally I only go once a year for the free birthday breakfast but today I went because I knew that it was a do-able walk from the bus stop.
When I walked in, there were 2 folks in front of me waiting to be seated. Instead of the "hostess" saying:
"How many in your party?" (to the man who was first in line) She said: "Three? Two? One?!"
She sat me at a dirty table. I was brought water in a chipped glass and coffee in a dirty mug. The manager checked on me and I said: "this is not a good start! THIS IS SCARY! Have you ever seen restaurant takeover I asked? Yes, I do watch that show; he said.
The waitress came over in the middle of the comment and looked panicked. She interrupted saying: "what's wrong?" (I didn't find it necessary to repeat the same thing to her, plus I didn't want her to feel blamed)
The manager quickly rectified the problem. After brekkie arrived, the waitress intuitively asked me if I would like an extra plate. (I did)
She brings me a plate that looked like it was out of the dirty dishes! I call over the manager quietly. I said," look at this please. will you touch this plate?" He seemed to be too afraid to touch it! I said: "I'm alerting you because I do not want the waitress to feel like I am blaming her"
He takes the plate to the back and she says:
"OH MY GOD"
(Oh my god is right. I am concerned for food safety and I will not go back.)
I consider not tipping her. But, she was in the restroom and I said: "This looks like a really tough place to work, and you are understaffed.
She said "We are understaffed, it's a very hard place to work, and I have some things going on in my personal life too" (she begins to cry)
me-"Well, you have a compassionate customer here" "Have you ever seen restaurant takeover?"
her-"I sure have, she smiles.......and if they came here we would be in deep shit!"
I decide in the end even though I feel mad, to give her a fat tip.................................because I have done that kind of work/and I know we live in the land of low wage work.......................................