It is terribly common for receptionist's to not even know how to spell the name of the person they work for! Pitiful!
today i called the mayor's office and asked for the spelling of the mayor's name. I knew the recept was spelling it wrong because it was pronounced smith* but she spelled it jones* When i called her on it, she said "you just aren't LISTENING carefully enough now do you want me to help you or don't you?"
These front end people seem dumber then rocks and it seems like a sure thing that nothing else at the given agnecy is going to work either.